Najmeh Poustizadeh; Fariborz Foroutan
Abstract
Purpose: The aim of this study was to investigate the effect of job satisfaction on the relationship between employee empowerment and the quality of information services in academic libraries of Khuzestan province.Methodology: The research method was descriptive survey with a causal approach. Using simple ...
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Purpose: The aim of this study was to investigate the effect of job satisfaction on the relationship between employee empowerment and the quality of information services in academic libraries of Khuzestan province.Methodology: The research method was descriptive survey with a causal approach. Using simple random sampling method 132 of employees was selected from a total of 200 employees of academic libraries. Data were gathered through Minnesota's standard job satisfaction questionnaire, Spritzer and Mishra empowerment questionnaire (1997), and the quality of services provided by Moghimi and Ramadan (2011). Data were analyzed using structural equation analysis with LISREL 8.8 software.Findings: The results of the structural equation test showed that there was a linear relationship between the research variables and the path analysis results showed that empowerment variable has the significant impact (directly and indirectly) on the quality of information services. In spite of the mediator variable (job satisfaction), the effect of the empowerment variable on the quality of information services increases indirectly.Conclusion: Results showed that there is a positive and significant relationship between job satisfaction, empowerment and the quality of information services. So, based on the determination coefficient, about 40% of the quality of information services and empowerment of employees depends on their job satisfaction; and the empowerment is far more contributing to comparing with other variables in predicting the quality of information services.
